Idaho Real Estate >> ID Real Estate Specialist

head_left_image

The Power of Personality

It has been written and reported that people adopt an opinion of us within minutes of meeting us.  Experts say that opinions of us are established within 2 to 5 minutes of our initial contact with someone.  Not only will people establish opinions of us, trust levels are also being established.  It is important that the personality we have any given day is one that we want to present.  We can display our personality in many different ways.

Our personalities come out when we 1) Answer the phone 2) Meet someone for the first time, 3) Portray ourselves in emails, 4) Write a letter or 5) Write a blog

Phone - I read an article once that recommended that we "Stand Up" when we answer the phone.  This does something to our endorphins and the tone of our voice actually changes.  I tried adding a twist to this. Try standing up, take a deep breath, think a pleasant thought and then answer the phone.  Believe me, there will be a difference in your voice when compared to slouching in your chair.

Meeting - I focus on "Eye Contact" a lot and "Seek first to understand than to be understood".  If my eyes are wandering all over the place and all I can talk about is how wonderful I and my company are it does nothing for a first meeting.  I wrote a blog last month and mentioned that I was meeting with a husband and his wife that were in the process of a divorce.  After the meeting the husband "Thanked Me" for giving his soon to be ex wife good "Eye Contact" and not judging her because he and I had been friends for years.

Emails - Say a lot about us.  I have read many emails in my life and some are "quick and to the point" with not so much as a "thank you" or "have a great day".  Some emails on the other hand have a little more personality to them.  What message to you want to relay to the client you are emailing?  Do you have two email signatures? one for business and one personal signature?  Remember that emails say a lot about us and people can form an opinion of us by the content of our emails. What do your emails say about you?

Letters - Good old fashioned letters.  Need I say more?  Not too many of us take the time to write letters but they speak volumes of what we feel in the deepest recesses of our soul.  When was the last time you wrote a letter to someone you really cared about?

Blogs - I lot has been written on Active Rain that the reason this site is so popular is because we can share our opinion on a subject with the world and someone out there will care.  We may only have one person leave a comment on a post we write but that comment is someone reaching out to us and saying "Cool Dude!"  It does a lot for our ego to say the least.  Why? Because we are being recognized and someone values our opinion.  I have to say I have established an opinion of many of you based on the style of your writing and many of you have said you have an opinion of me based on the content of my blogs.  Blogs are another way we portray our personality.

Many things affect our personalities.  Personal problems, financial issues, children, co-workers, our bosses, Taxes!  The key is to be constantly aware of the message we are sending to those around us. 

Exercise your body and mind and send the best messages you can because this forms your "Personality". Those around you will notice the difference and "Good Things" will happen.

 

 Posted By: George Tallabas - Boise Idaho Real Estate Agent- Associate Broker 
with RE/MAX Advantage, Canyon Counties #1 Brokerage in sales and listings
specializing in Boise Idaho Real Estate and Southwest Idaho Real Estate

Native Idahoan and Boise Idaho Real Estate specialist serving Boise, Meridian Eagle, Nampa, Caldwell and the surrounding Treasure valley area of southwest Idaho. Specializing in residential, investment, land and commercial real estate. Search thousands of MLS listings at Boise Homes for sale and learn all about Idaho by visiting Search Idaho Homes

Comment balloon 78 commentsGeorge Tallabas • March 24 2007 06:09AM

Comments

How very true! I go with my gut feeling...based on my opinion of the person either after talking to them or reading them. 1st impression...lasting impression. Same for blogs.
Posted by Monika McGillicuddy, NH Real Estate Broker (Prudential Verani Realty) about 12 years ago
George.....  2 to 5 minutes hardly gives us enough time to catch our breath!!  I agree with Monika about how important first impressions really are.  You need to put your best foot forward.
Posted by Heather Saul (Weichert Realtors Hoey Group) about 12 years ago
Thank you Monika...have a great weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
George - once again, well written and valuable advice.  Thank you for sharing this with all of us!
Posted by Theresa Cavanaugh (Global Realty Marketing) about 12 years ago
Heather....Don't shoot the messenger...2-5 minutes is what the experts say! LOL  Yes, of course Monika is right and this is why I wrote this blog.  It is so easy to get lazy with our personalities and the messages we send. Have a great day and weekend my friend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Theresa...thank you doll!  Have a great weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Nice said George. I couldn't agree more. As always great post!  
Posted by Jacob Morales - Arizona Mortgage Planner (US Bank) about 12 years ago
Thank you Jacob....Have a great weekend my friend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
George these are all good points. Bottom line is folks want to work with someone that makes them feel good. Slowing down and paying attention to THEM will achieve this. But again, it's one of those things you can't fake. Personality, or lack of, plays a HUGE part in our lives
Posted by Bryant Tutas, Selling Florida one home at a time (Tutas Towne Realty, Inc and Garden Views Realty, LLC) about 12 years ago
Thanks Bryant...have a great weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

Great reminder about the ways we communicate and come across.  I can remember being taught years ago to answer the phone with a smile in your voice. 

Posted by Cynthia Sloop (Community Association Manager) about 12 years ago
Thanks, Cynthia...have a great weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

George...

I think I'm all set in this department. I have a contagious personality. I took a personality test :) When I was younger I used to worry about that. Now I understand that my personality helped get us to where we are today.

Gee. Was that off topic? LOL...

Elderberry? Damn it man. Knock that off :)

TLW...ROAR!

Posted by "The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW. (President-Tutas Towne Realty, Inc.) about 12 years ago
LOL...You are a kick dear....do you ever have down days?  I don't think so!
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
You know what they say "attitude is everything".  Great post George!  It's important we maintain a positive vibe no matter what way we are communicating!
Posted by Inland Empire Real Estate Short Sale Pro, InlandHomeFinder.com (InlandHomeFinder.com) about 12 years ago
Thank you Nick...I appreciate you stopping by.  Have a great weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
George you covered this topic very well.  These are area in which we do get judge so doing our best to make a good first impression is key to our sucess.
Posted by Jennifer Fivelsdal, Mid Hudson Valley real estate connection ( JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571) about 12 years ago

George,  You're really writing some good posts.  Your personality is showing through.

Have you read the book "Blink"?  It's a great read on how people form their gut reaction in seconds of meeting someone.  People make split second facial expressions that are only picked up by the subconscious mind.

Posted by Tim Maitski, Truth, Excellence and a Good Deal (Atlanta Communities Real Estate Brokerage) about 12 years ago
Enjoyed your post but was chuckling to myself about the part of standing up when answering the phone.  A lot of us would be standing most of each day!
Posted by Diane Bell, Hilton Head Real Estate, Bluffton (Charter 1 Real Estate, Hilton Head, Bluffton, SC) about 12 years ago
George -- your personality certainly does shine through your smile and your blogs!  I think we all can use a personality makeover from time to time.  This business can really zap your energy from time to time.  It is important to recharge, rejuvinate and do a personality checkup.  One thing I think about when I am on the phone is to have a smile in my voice -- I will try standing up and see if this works!
Posted by Joan Whitebook, Consumer Focused Real Estate Services (BHG The Masiello Group) about 12 years ago

I have also heard the standing up thing and I think it WORKS.  The other thing I've heard about the phone and I KNOW IT WORKS is to SMILE when you answer the phone and while you are talking!

Posted by Debbie Cook, Silver Spring and Takoma Park Maryland Real Estate (Long & Foster Real Estate, Inc) about 12 years ago
Thanks for the good advice and reminders. I really liked your advice to,  "Seek first to understand than to be understood". I am taking a client to a FSBO house today, and I will make a point to listen to what the home owners have to say before I start taking about how great our company is.  :)
Posted by Kristy Gitzlaff, Kenosha & Racine Real Estate Specialist (RE/MAX Elite) about 12 years ago
George - great post - I know I enjoy reading what you have to say and preceive that you are "caring", "client focused" and find your blogs thoughtful and thought-provoking. Thanks for the reminder on all fronts. Have a great day!   
Posted by Cyndee Haydon, 727-710-8035 Clearwater, Beach Short Sales Luxury Condos &Homes (Charles Rutenberg Realty) about 12 years ago

Hi George - we have to stop meeting like this!!!  ;-))

GREAT post, and it would surely be nice if others in the business world would read this, especially the part about answering the phone.  Many times people answer the phone and speak so quickly I have no clue what they said.  And they don't sound so pleasant either.

When I first came into real estate, I worked for a manager who was just flat awesome at training.  I owe all the 'backbones and basics' training that I still carry with me to her.  One of the first things she taught every one of us was to imagine a mirror right there at the phone.  Pick up the phone, smile, and then say your greeting.  Why more aren't taught that is beyond me.  Make the person on the other end of the line feel like you're glad they called.  I like the idea of standing up when answering the phone - bet that does about the same thing.

Like Monika said - I go with my gut based on first impressions from talking to someone and/or reading things from them.  That really creates a lasting impression - good or bad.

Ann

Posted by Ann Cummings, Portsmouth NH Real Estate Preferrable Agent (RE/MAX Shoreline - NH and Maine) about 12 years ago

Jennifer - Thanks my friend for your comments

Tim - Thanks my friend, I will have to get a copy of "Blink" Have a great weekend

Diane - LOL  well we can all stand up at the same time and wave at each other!

Joan - You go girl!

Debbie - Here is a smile back to you! :-)

Kristy - You got it girl!

Cyndee - What  doll!  Thanks so much for your kind words and have a great weekend!

Ann - Thank you my friend.  I know you are a thoughtuful and caring person and I can only imagine your clients love you.  Have a great weekend.

 

Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
When I'm on the phone and stand up, I change a few other things... first of all I pace around and around the office/house/wherever...the other thing I do for whatever reason it talk louder... weird
Posted by David A. Podgursky PA, THE PODGURSKY GROUP - Make the Right Move! (THE PODGURSKY GROUP @ Re/Max Direct) about 12 years ago

George...

Down days. What are those? SVW (smiling very wide)

TLW...ROAR!

Posted by "The Lovely Wife" (Broker Bryantnulls Wife) The One And Only TLW. (President-Tutas Towne Realty, Inc.) about 12 years ago
Great post.  I need to remember to stand up and answer the phone!  Another thing that speaks volumes of you is your website; I am constantly changing mine and many people have remarked that they chose me over another consultant based on something I have on my site. 
Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) about 12 years ago
David - thanks and have a great weekend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Lovely wife - have a great weekend my friend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Carole - good for you. Keeping your site fresh and interesting is so important.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

Another good post George.  I'm gonna be standing answering the phone from now on!

Thanks &

Posted by Rick Turner, Puts People In Their Places!! (Key Realty) about 12 years ago

Great information, George. It helps to consider, yourself, how you feel when you get emails, meet someone for the first time, etc. and why. Putting yourself in other's shoes makes it easier to understand how others may perceive you, especially when you do not have the nonverbal cues to rely on. I always stand up when I talk on the phone (maybe a habit). Handwritten notes, as you point out, say so much, and because they are rare, are more memorable.

Thanks for sharing your thoughts.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (Solutions Real Estate ) about 12 years ago

Absoulutely George.

Some years ago I learned a technique from Mike Ferry the real estate speaker and trainer of keeping a Mirror at my desk. When making a phone call I focus on the Mirror. I can tell by my facial expressions how I will be percieved on the other end.

Posted by Herb Hamilton, Real Estate Broker ,CDPE, Downtown Portland (RE/MAX Preferred Inc. Realtors) about 12 years ago
You are so right here - I actually had to change the ring tone on my phone because I realized it irritated me when I heard it ring and that was portrayed in my voice.  So now when my phone rings it is music that reminds me of a vacation to the Caribbean... so when I answer I am taken back to the sandy beaches of Jamaica.
Posted by Thesa Chambers, Principal Broker - Licensed in Oregon (Fred Real Estate Group) about 12 years ago
Rick...go for it my friend and have a great weekend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Jeff, thanks my friend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Herb...thanks for sharing and remember to put your best personality forward!
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Thesa....Going back to a wonderful place & time is a great idea.  I hope you have a wonderful weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
First impressions count so much more than subsequent interactions - when faced with a large number of choices people look for ways to eliminate as many as possible for further consideration.
Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) about 12 years ago
Thanks Tony...so very true.  Take care my friend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

George,

What you say is so true.

Bottom line for me is to be myself and show my genuine concern for others.

I have noticed if I am tired or hungry my voice will drag and so at those times my true personality is not coming across. So  at those times I will email rather than call, or take a break, eat, or do something other activity until I  feel revitalized.

I want my clients and prospects to hear that smile in my voice!

Ginger

Posted by Ginger Sala, Wilmington NC Real Estate & Relocation~ (Wilkinson & Associates, Wilmington NC) about 12 years ago

I spent the nine years preceeding the launch of my real estate business working for real estate technology companies out of my home.  

I believe that we are a brand. Not just REALTORS, but human beings in general. We market our brand with every human encounter. Sometimes we are effective marketers and sometimes we are not. 

In the business community, my opportunities for effective self branding were limited to telephones, voicemails, e-mails, conference calls, conventions and quarterly meetings at the corporate office. I had to present myself as a qualified professional individual at every opportunity becuase my ability to reintroduce my brand was limited to these brief encounters.

This is also true for REALTORS. Especially when dealing with leads. The details matter. I couldn't agree with George more!

Posted by David Edwards (Edwards Real Estate Group, Inc.) about 12 years ago
Thank you for writing such a nice post. Its hard to keep it in mind all of the time, especially when you are having a bad day. But it is all so true. I know I like it when I get a hand written note or a personal phone call. And tone certainly says a lot.
Posted by Angie Vandenbergh, A Crye-Leike Blogger (Crye-Leike, Realtors) about 12 years ago
Thanks Ginger...keep that smile going! :-)
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Thanks so much David....have a great weekend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Thank you Angie...we all have good and bad days but just try to keep smiling :-)
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
George, You so right just reading this post puts a smile on my face... Most morning I walk to the beach stretch my arms out and chant my mantra for five minute after that I am charged for the day! I am standing as I write does it show? Have a Great Day George...
Posted by Mitchell Jamel, e-PRO Realtor (Brite Real Estate Professionals - Saint Augustine Florida) about 12 years ago

George

Another well written post.   Good information and content.   I bet your a great manager.   Best wishes.

Posted by Desiree Daniels (RE/MAX Tri County) about 12 years ago
What pleasant thought do you think before you answer the phone?
Posted by Deborah Ryman, M.A. Feng Shui Services, Santa Cruz County about 12 years ago

Having been in real estate sales (new and resale) for my whole adult life, I've missed out on jobs such as a bartender, or a secretary, or a lawyer, etc.  Just real estate.  When I answer the phone, I've been told by people on the other end that it "sounds" like I'm smiling.  For that initial moment, I am a secretary- a really good one, because I'm not burnt out by a lousy boss or demanding co-workers- just, a HAPPY SECRETARY.  That's what is in my head, and portrayed in a cheerful way.  Crazy?  Probably, but because first impressions DO matter, to have people initially "feel" a smile has created some nice conversations (and if they're upset, it's hard to screech at a smile").  Then, roll into the competent real estate person again...just an idea, if you're stumped about how to answer the phone.  I'd love to hear more suggestions!

Posted by Laurie Mindnich about 12 years ago

Love this blog!   Everything you said is true and effective.   The first impression is sometimes the ONLY IMPRESSION.

 

Patricia Aulson/SEACOAST NH & ME 

Posted by Patricia Aulson, Realtor - Portsmouth NH Homes-Hampton NH Homes (BERKSHIRE HATHAWAY HOME SERVICES Verani Realty NH Real Estate ) about 12 years ago
Mitchell....Thank you my friend.  Keep up the smile :-)
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Desiree...thank you so much.  I hope all is well
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Deborah....My grandmothers smile always puts a smile on my face
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Hi Laurie...just keep nice thoughts...it's that simple
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Patricia...thank you so much.  I hope you are having a great weekend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
You can hardly ever change that first opinion people gather from so you better make it a good one.
Posted by Ethan Pruett (BrioRealty) about 12 years ago

George....  this is an excellent post with some great ideas and concepts. thanks for writing this and for sharing this.

 

                                                                                                            jeff belonger

Posted by Jeff Belonger, The FHA Expert - FHA Loans - FHA mortgages - USDA loans - VA Loans ( Social Media - Infinity Home Mortgage Company, Inc) about 12 years ago
George, great post - and very true.  I'll have to try the standing up while answering the phone.
Posted by Tim Tanz, St Louis Real Estate (Platinum Realty) about 12 years ago
I amazing how the sound of a voice, tone of a written article, and body language can say more than the actual words coming out of our mouths.
Posted by Christy Powers, Pooler, Savannah Real Estate Agent (Keller Williams Coastal Area Partners) about 12 years ago
Thank you Ethan...Goodnight
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Jeff, thank you so much for your kind words
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Tim...thanks my friend...Have a great weekend
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Christy...thank you doll...Have a wonderful rest of the weekend.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

I've always read alot about making good first impressions and some of the suggestions you provide are part of a much larger picture which is called Emotional Intelligence or EQ.  It is agreed by many experts that EQ is much more valuable to a person, especially those in sales than is IQ.  In college I wrote my Thesis on Emotional Intelligence and have intentions of writing a blog on it one of these days when I dig out my research and paper but it might be worth taking a look around the web for information if you are interested in understanding whats "behind" the first impression as well as suggestions for improving your emotional intelligence.

 

Posted by Jason Smith (DreamDirt Auction) about 12 years ago

George - You always contribute great value in the content of your blogs. There are several pearls here and I love what you said about letters truly a lost art. It really is possible to embrace our technology while reaching back to a good old fashion practice such as writing a great letter.

Thanks for another great post!

James

Posted by James Holmes (Chartwell Mortgage Corporation) about 12 years ago

Hi George, This is great information.  I worked for the 'phone company' for many years and have seen over and over how important this is, how you 'sound' on the phone, in an email or letter, can make or break the relationship with the client.  Even when you leave a voice message there is an opportunity to make an impression.  And follow up is very important, too.  Have a great Sunday.  Thanks, Doreen

Posted by Doreen McPherson, Phoenix Arizona Real Estate ~ (Homesmart ~ Scottsdale ~ Tempe) about 12 years ago
Hi again,  The important thing with email is to let yourself cool off if the content is emotional.  I have seen some pretty nasty things forwarded around a whole company.  Things I doubt the writer would have said in person or in a regular letter.  Ok, that's the end of my two cents.  :) Doreen
Posted by Doreen McPherson, Phoenix Arizona Real Estate ~ (Homesmart ~ Scottsdale ~ Tempe) about 12 years ago
Jason....thanks for your insight.  Have a great day
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
James...thank you my friend. I appeciate the kind remarks
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Doreen...thank you for your "Two Cents" :-)  I always welcome comments whether or not they agree with me. Have a great day.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

Great post George! Here they are again, the 3 most important aspects of one's decision to work with us.

1. Do They Like You? - (within the first 1-3 minutes)
2. Do they TRUST You? (within the first (1-3 minutes)
3. Are they Satisfied? (time depends on services rendered)

If people like you, they will listen. If people trust you, they will do business with you.
If you exceed their expectations sincerly, they will refer you and keep coming back for more!!!

Posted by Brad Andersohn, ActiveBrad - 707.646.1876 (Executive Director of Education at eXp Realty) about 12 years ago
Thanks so much Brad.  It's all in our hands.  We can make or break relationships in a matter of minutes.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
Geesh George, with 74 comments you must really feel like a Cool Dude today:) I agree with you totally that people assess people almost immediately. If you don't "measure up" in the first meeting, it's almost impossible to recreate yourself in someone's eyes. We all need to remember that, even if we are having a bad day, and God knows there are plenty of those, we still need to be cool, calm and collected. (this is a New England Trait:)
Posted by Karen Hurst, Rhode Island Waterfront! (RICOASTALLIVING.COM) about 12 years ago
LOL...thanks Karen. I think you are a pretty cool "Dudess" yourself LOL.  I hope you are having a great day.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago
These are such wonderful points and we thank you for sharing them.  Like the one about standing up!  That's a good idea!  We should be excited about what we do and standing creates alittle more excitement. 
Posted by Robert and Lisa Hammerstein -201-315-8618, Bergen County NJ Real Estate (Keller Williams Valley Realty) about 12 years ago
Lisa & Robert....thank you once again for your kind comments. You have been so awesome and kind to me. Have a great week my friends.
Posted by George Tallabas, Idaho Real Estate (RE/MAX Advantage) about 12 years ago

Participate