I wrote a post earlier in the year about how not everyone embraces technology. You see I had gotten pretty cocky around 2002 because a couple years earlier I was the 1st one to have IDX technology on my website. Several clients raved about this service and I took it for granted that everyone wanted to use it.
I went on to say in that post that I lost a client because I asked if they had access to the internet and they said "Yes" I told these clients to go to my site and sign up to receive automatic emails and let me know when they are emailed listings from my site that interest them.
I ended up loosing these clients because they didn't embrace the internet even though they had access to it. I had learned a valuable lesson that hurt big time but was one I needed to learn.
Three weeks ago I was referred an out of state client that is an "A" client and will be investing a large amount of money in Idaho over the next 6 months. After having a long conversation with this client I asked him if he had access to the internet and to email. He responded by saying "Yes, I have both".
Thinking back to the clients I lost a few years back I asked this new client if he wanted me to email him new property listings, mail him, or call him. He responded by saying that he wanted me to call him. He explained to me that he lived in a remote area off Oregon and had a slow dial-up service for access to the internet and he wasn't really into email even though he had it. He is a 3rd generation farmer and there are many other things that are more important to him.
He then went on to "Thank Me" for asking him how he wanted information relayed to him. He said he had spoken to another Realtor in another state a month prior and all that agent could talk about was his "cool technology". He went on to say that he never felt comfortable with that agent.
Thanks to my prior hard lesson I was quick thinking enough to ask this new client how he wanted information relayed and it appears this will pay big dividends. We have since had several conversations and he will be here on Thanksgiving day week.
Remember that just because technology is embraced by the vast majority of people in our society, there are still those out there that don't feel comfortable with many facets of technology.
Knowing what people want and how they want it will pay big dividends and build a trust and comfort feeling that is so important.
Native Idahoan and Boise Idaho Real Estate specialist serving Boise, Meridian Eagle, Nampa, Caldwell and the surrounding Treasure valley area of southwest Idaho. Specializing in residential, investment, land and commercial real estate. Search thousands of MLS listings at Boise Homes for sale and learn all about Idaho by visiting Search Idaho Homes