I continue to be amazed at what I have been told not once but several times over the years. In early 2005 a farmer contacted me and told me another farmer gave him my name. It turns out this farmer had some land listed with another Realtor in our office but was unhappy and wanted me to list his farms. After talking to my broker and the Realtor that had this farmers land listed I proceeded to list this farmers land.
A few months into our listing agreement my farmer client informed me the #1 reason he liked me is that I not only returned calls promptly but I would call him on a regular basis even if I had no new news. Many of you are probably thinking "Duh"! Get this...when I told the farmer I was just doing my job and doing what I was supposed to do he said "You don't get it George, I have worked with many Realtors over the years and you are the first Realtor that returns my calls promptly and calls me on a regular bases".
This farmer not only listed all his farms with me but referred me over 10 million dollars in new business from 2005 through 2007 and continues to refer me business today.
Just two weeks ago I had a home seller contact me. I had my first meeting with this seller and his wife and followed up with them a few days later to give them the market information for their home and a marketing plan. Over the past two weeks we made 3 different appointments to follow-up on getting their home listed but each time something came up with either him or me (my 1st granddaughter was born). I had to reschedule two times and made several phone calls to keep this seller informed.
This seller and I finally connected last night and I got their home listed. When I was walking out the door after listing the home the husband followed me out and said you know why I decided to hire you George? I asked why? He went on to tell me that he loved the way I stayed in touch with him and called him regularly to let him know what was going on. He went on to say "I have worked with a lot of Realtors over the years through my construction business and you are the first to call me on a regular basis to let me know what was going on. I have never had that before".
We can have the greatest
- Web site
- Marketing Plan
- Lead generation system
But if we don't communicate with our clients on the level they want us to all these tools mean nothing. I have written many blogs in the past that I have never sent out postcards or newsletters. I also do no print advertising.
I have always made a lot of phone calls to past and current clients/customers. The phone is the most powerful tool I have and nothing has ever replaced it. I am known for returning calls promptly even when callers don't leave a message. If I see I have a missed call I place the same importance on those calls as I do on the callers that leave messages. Many callers have been amazed when I do this. I continue to receive more referrals than anyone in our large 50 plus agent office and owe it all to my communication with my sphere.
Posted By: George Tallabas - Boise Idaho Real Estate Agent - Associate Broker
with RE/MAX Advantage, Canyon Counties #1 Brokerage in sales and listings
specializing in Boise Idaho Real Estate and Southwest Idaho Real Estate.
Native Idahoan and Boise Idaho Real Estate specialist serving Boise, Meridian Eagle, Nampa, Caldwell and the surrounding Treasure valley area of southwest Idaho. Specializing in residential, investment, land and commercial real estate. Search thousands of MLS listings at Boise Homes for sale and learn all about Idaho by visiting Search Idaho Homes